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Emergency and Intensive Services

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how to pay for it.

Sometimes a child has very complex emotional needs and/or issues that must be addressed through intensive types of care.

A child in this situation may have a crisis, where he or she needs immediate help beyond what his or her parents can give. For example, a child who is trying to harm himself or herself, or harm others, is probably in crisis. If your child is in crisis, you will need to get emergency services right away.

Intensive services may be necessary to stabilize a child who has been in crisis. These services may also be necessary for a child who is not in crisis yet, but who has been living with very painful emotional difficulties for a long time. Intensive services go beyond counseling and therapy, and may include hospitalization.

Types of emergency and intensive services

These services may include:

• Crisis stabilization
This is a program that helps a child in crisis calm down, either at home or at a crisis facility. It also helps parents identify and locate resources they may need. Crisis stabilization is for children who need immediate short-term intensive care.

• Hospitalization
This is 24-hour care in a hospital setting. A child will spend the day there, sleep there, and receive medical care and mental health care there. Hospitalization is for children who pose a high risk of harm to others or to themselves.


• Acute residential treatment
This is 24-hour care in a less intensive hospital setting. As with hospitalization, a child will receive care there during the day, and will stay there at night. This service is for children who pose some risk of harm to others or to themselves.

• Residential services
This is 24-hour care in a community setting, and is less intensive than acute residential treatment. A child receives care during the day and stays there at night. Daytime activities may include schoolwork. Residential services are for children who need longer-term care away from home.

• Day treatment
This is a day program that provides a place for children to go and receive counseling, medication, and other structured services. Often, they do their schoolwork in this setting. Day treatment is for children who need structure during the day, but can be at home in the evenings and at night.

• Home-based treatment/Family stabilization
These services include intensive family and individual counseling services, provided in the home of the family and/or individual. Often, a counselor is available 24 hours a day. The length of these services will depend on the needs of the family.

• Respite/Foster care
This service allows a child to spend the weekend(s) with a foster family. As a result, the child and his or her family are able to take a break from the stress and/or structure of the intensive services received during the week.

• CHINS
A Child in Need of Services petition (CHINS) requires the Juvenile Court to get involved in a child's situation. This petition can be filed by a parent or legal guardian, a school administrator, or a member of the police force. It is intended to address problematic behaviors such as running away, skipping school, and/or ignoring school regulations. Often, the Department of Social Services will step in. If you are considering a CHINS petition, proceed with extreme caution.

In general, a child who needs emotional care does better at home. The positive influences of family and community often contribute to a child's overall wellbeing. However, some children with very complex and/or intense emotional needs are unable to make progress without the kind of intensive care provided at a hospital. It's important to talk with a mental health specialist about what kind of treatment would be in your child's best interests.

Who provides these services

Emergency services

• Local emergency rooms

• BEST (Boston Emergency Services Team)or another designated emergency services team. You can reach BEST at 1-800-981-HELP or 1-800-981-4357.

Intensive services

• Hospitals

• Mental health agencies and organizations

How to get these services
It is not easy to obtain emergency and/or intensive services. Most parents will benefit from contacting an advocate or counselor who is familiar with these services and can give suggestions and advice. For more information about advocacy resources, call the Parent/ Professional Advocacy League (1-800-537-0446).

Emergency services
If you and/or your child's health care provider believe that your child is in crisis, you can take your child to the nearest hospital emergency room. You may also call 911 or your local police department and request assistance. If you believe it is not safe to put your child in the car, the emergency medical technicians will transport your child in an ambulance.

Intensive services
If your child is in crisis and is receiving emergency services, the health care professional at the emergency room may recommend intensive services and will arrange for these services.

You may also want to consider intensive services if your child's emotional difficulties are unusually painful and prolonged. To figure out if intensive services are necessary, talk with your child's counselor and/or your counselor, your child's school, and/or your child's primary care physician.

You will then have to contact your insurance company to discuss the services available to your child. If your child has complex and severe problems that require care beyond what your insurance company provides, you will have to contact a state agency.

The insurance companies and state agencies that provide intensive services will need a lot of information about your child's emotional state. Each company and agency has its own approach to evaluating the complexity of a child's needs, and its own criteria for determining which services are appropriate.

Confidentiality
The general limitations on confidentiality apply.